By mail: You can also reach Chase Sapphire Preferred customer service via mail. Chase Ultimate Rewards points are one of the best flexible rewards currencies around. I thanked her for her amazing service. and Canada, call 1-855-820-3610. (Finnish time) In English: 24h. You will have to contact Chase. To call about an existing reservation, use the United customer service number 1-800-UNITED-1 (1-800-864-8331). The flight I was looking at booking today (but failed to book) between Mahe Island and. Call 1-800-935-9935 Visit Find a location near you Download. Chases customer service is stateside when you have the Sapphire Reserve. Chase Sapphire Preferred ® Card U. Also, be on the lookout for basic economy fares like the one below which state “Basic Economy” under Select. Additional phone numbers for Chase customers include the following: Auto loans: 800-336-6675 Auto leases: 800-227-5151 Dispute debit card charges: 866-564-2262 Mortgages: 800-848-9136 Financial. Among the common customer complaints are not being able to get answers to simple questions and having to repeat themselves. Consider these TSA PreCheck rules if youre looking to elevate your travel experience. Tel: +86 10 5931 8000 Fax: +86 10 5931 8884 Customer Complaint Hotline: +86 21 5200 2368 Beijing Branch 19 & 20F, Beijing Winland International Finance Center, No. Chase Credit Cards Phone Number. How To Setup a Chase Travel Notice for Your Credit Cards. Contact Us / Personal Banking / Chase. Online: To contact them online, log into your account and send secure. How to use the Chase Ultimate Rewards travel portal. While 800-935-9935 is Chases best toll-free number, there are 6 total ways to get in touch with them. Through October 2023, Chase Sapphire cardmembers who book Celebrity Cruises through Chase can enhance their experience with up to $800 in on-board credits. Phone: You can contact the Chase credit card customer service by calling (800) 432-3117. Chase Travel Portal Phone Number. Step-by-Step Guide to Adding a Travel Notification to Your Chase Account: Online Step 1: Log in to your Chase online account and click on the menu icon in the upper left corner. Reservations. Navigate to the Chase Ultimate Rewards section of your Chase online account. You can contact the call center either to schedule the U. Call Chase Credit Cards customer service faster with GetHuman 800-432-3117 Customer service Current Wait: 15 mins (14m avg) Free: Skip Waiting on Hold Hours: 24 hours, 7 days; best time to call: 8:15am Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!. Sign in / Travel / chase. You should try to call again, can definitely do this over the phone assuming you have access to Chase Travel portal. How To Use Chase Ultimate Rewards Travel Portal. Get 5x total points on Peloton equipment and accessory purchases over $150 with a max earn of 25,000 points. Chase Support (@ChaseSupport) / Twitter. If customers have questions about a call, text or email from the company, he said, don’t provide any personal info. The Chase Sapphire Reserve is a premium travel credit card that costs $550 per year but comes with perks like a free $300 in travel credits, complimentary Lyft Pink membership for a year, and. Consider these TSA PreCheck rules if youre looking to elevate your travel experience. Canceling or changing flights booked with Chase Ultimate. Chase Consumers Business Banking. How To Maximize The Chase Sapphire Reserve Travel Credit. Hot Tip: If you are already abroad and need to set up a travel alert, you can call Chase directly at 1-302-594-8200. To learn more, visit the Banking Education Center. Chase Travel Notice for Your Credit Cards>How To Setup a Chase Travel Notice for Your Credit Cards. So I would always double check the pricing with Google Flights and if I still had questions then I would just call the Chase Travel Portal number at 1-866-418-8872. The Chase travel portal is an online booking platform for flights, hotels, rental cars, cruises, activities, and vacation rentals, similar to an Online Travel Agency (OTA). If that doesn’t work, older numbers might work: 1-800-432-3117 and 1 – 800-436-7927 for personal cards and 1-800-453-9719 for Chase business cards. To call about an existing reservation, use the United customer service number 1-800-UNITED-1 (1-800-864-8331). In fact, 80% of consumers say interacting with a chatbot makes them more. A bogus fraud alert lured a Chase customer into a scam. Chase Sapphire Preferred Card Offers. The Ink Business Preferred Credit Card is a TPG favorite. Chase Support Retweeted. You can also ensure you’re making the most out of their rewards program and taking full advantage of their benefits. The credit will only apply to travel-related purchases, including: Airlines. Address: 88 The Parq Building, 12th Fl. Canceling / Changing an Online Reservation. Escape from the ordinary with Celebrity Cruises with this exclusive offer. List of Chase Credit Card Customer Service Numbers. The Chase travel portal is an online booking platform for flights, hotels, rental cars, cruises, activities, and vacation rentals, similar to an Online Travel Agency (OTA). Call 1-800-935-9935 Visit Find a location near you Download Get the Chase Mobile. When making any reservation through the Chase travel portal, you will be at the mercy of its own policies when it comes to changing or canceling a ticket. At a branch location: You can visit your local Chase branch and talk to someone in person about any inquiries you might have. Rating A fantastic travel card with a huge welcome bonus, good benefits, and perks for a moderate annual fee. The automated phone number to check your Chase credit card application status is: 1-888-338-2586. Find a flight, hotel, car rental, vacation rental, cruise, or event to book. Call #5: I call United and tell them my issue and how I would like to cancel my booking to get my credit back. Phone: You can contact the Chase credit card customer service by calling (800) 432-3117. Enter your details on the next few pages. CxLoyalty powers Chase’s travel portal, which would functionally be the same as booking through a third party like Expedia, Orbitz or any other online travel agency. Additional phone numbers for Chase customers include the following: Auto loans: 800-336-6675 Auto leases: 800-227-5151 Dispute debit card charges: 866-564-2262 Mortgages: 800-848-9136 Financial hardship assistance for mortgage customers: 800-848-9380 Customer service in Spanish for mortgage customers: 855-280-4198. For ticket changes, first, check on the carrier’s website. com Payment Mailing Address: Cardmember Services. Tel: +86 10 5931 8000 Fax: +86 10 5931 8884 Customer Complaint Hotline: +86 21 5200 2368 Beijing Branch 19 & 20F, Beijing Winland International Finance Center, No. Contact USA Visa Application Centers in India. Then second Chase rep reneges on offer and essentially questions customer’s integrity (at least that’s how he felt). For careers, please visit the Global Careers website. Chip Lupo, Credit Card Writer. To learn more, visit the Banking. Chase Travel Portal Phone Number. Sign in / Travel / chase. Chase Credit Card Customer Service Phone Number. To find out when your year begins, call Chase’s customer service hotline at 1-800-935-9935. Once you’re on the main Ultimate Rewards page, just click the “Travel” button at the top. The customer service line will either let you speak to a representative on the phone or work with an automated system. To use their travel services, you’ll need to have a Costco membership. Temporary Passport Office, Bangna-Srinakarin. If that doesnt work, older numbers might work: 1-800-432-3117 and 1 - 800-436-7927 for personal cards and 1-800-453-9719 for Chase business cards. Hot Tip: If you are already abroad and need to set up a travel alert, you can call Chase directly at 1-302-594-8200. Contact Us / Personal Banking / Chase. Why was my order cancelled? Was your Costco. The Chase Sapphire Reserve card makes every purchase rewarding for you - including exclusive events and travel perks. Phone: You can contact the Chase credit card customer service by calling (800) 432-3117. You will find a summary of the topics for the most frequently asked questions here. Call #5: I call United and tell them my issue and how I would like to cancel my booking to get my credit back. Rating A fantastic travel card with a huge welcome bonus, good benefits, and perks for a moderate annual fee. com Access premium perks and exclusive offers when you travel with Chase Benefits when you book Discover millions of journeys including flights, hotels and enriching adventures across the globe. The agent tells me they can give me a full refund back to my original. Explore all the benefits of Sapphire Preferred. Especially when it’s within reason, like one hotel night for less than $200. com%2fcredit-cards%2fchase-credit-card-customer-service-numbers%2f/RK=2/RS=1MEmTN13nWYg36Y6VqwHbnY9ipo- referrerpolicy=origin target=_blank>See full list on upgradedpoints. Call Chase customer service faster with GetHuman 800-935-9935 Customer service Current Wait: 22 mins (20m avg) Free: Skip Waiting on Hold Hours: 24 hours, 7 days; best time to call: 9:05am Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!. American Express, Member FDIC, is one of the largest banks for credit cards in the United States. This means that Chase promotes, processes, and maintains all credit card-related issues. The phone number is 1 (800) 453-9719 and the hours of operation are usually: 7am to 10pm EST Monday through Friday. Welcome Offer 60,000 points UPs Bonus Valuation*: $1,200 Annual Fee $95 APR 20. Chase Travel Portal Phone Number. Over the phone: You can contact Chase Sapphire Preferred customer service by phone, at (800) 493-3319. Many of us at TPG love to transfer Ultimate Rewards points to partners for award flights and hotel stays. Step 2: Click on Profile & Settings in the drop-down menu. Call Chase Travel Customer Serviceabout your Chase account. 49% Variable Credit Recommended Good to Excellent (670-850) Why We Like This Card. The retailer offers 2 membership levels: Gold Star membership costs $60/year and gives you access to stores as well as travel services. For individual and family offices, please contact Private Banking. Call 1-800-935-9935 Visit Find a location near you Download. For questions or concerns, please contact Chase customer service or let us know about Chase complaints and feedback. Tips for Contacting Chase Sapphire Customer Service (Reserve. But that creates an inconsistent customer service experience. Advisors specializing in flights, hotels, car rentals and activities are available 24 hours a day, 7 days a week, 365 days a year. Also, regardless of whether this is Chase or the hotel’s fault (unclear to me), if you’re going to have a premium card with an annual fee of $450, then your travel concierge better work on making the customer whole in situations like this. Learn more about your benefits below. “This can save when calling Chase foreign and non-toll-free numbers from abroad — or if you are on a pay-as-you-go or otherwise limited phone plan. You should try to call again, can definitely do this over the phone assuming you have access to Chase Travel portal. Ratchadaphisek Road, Klongtoey. Southwest Airlines, through Rapid Rewards, simply maintains the points. If you’re unable to process a change there, you can request a cancellation using Chase’s online cancellation form or by chatting with a Chase representative via the Chase Travel Portal. Step 4: To set up your alert, click Update on the right side of the screen next to the credit card section. Among the common customer complaints are not being able to get answers to simple questions and having to repeat themselves. They solved my issue in less than 10 minutes. Customers will receive a response within 10 business days and they will have to quote thereference number pertaining to their earlier contact with the Bank on the same issue. #3: It Provides Different Answers Every Time. The address is: Card Services. Thats not the case for standard airline. If youre a Chase. Chase mobile app: You can also get in contact with them by using your Chase mobile app. Reach Chase Sapphire Preferred Customer Service>How to Reach Chase Sapphire Preferred Customer Service. You can also check your status online since you’re already a Chase customer as a Sapphire cardholder. Rewards to inspire your next adventure. For corporations and institutions with revenues between $20 million and $2 billion, contact Commercial Banking. Chase International Customer Service Phone Number 713-262-3300 Hold time now: 11 mins (avg 10) Best time to call: 3:15pm Free: Call Without Hold Time Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools. Chase Support Retweeted. Chase Sapphire Preferred Card Offers>Chase Sapphire Preferred Card Offers. com order? We’ve got you covered! We offer two convenient options to request a return for your order. GetHuman: How to Speak to a Person on Customer Service Phone. The Chase Ultimate Rewards Travel Portal. Let’s start with the price on Expedia: $987 on Expedia. Beware of hidden charges and unprofessional customer service!. For whats its worth, even though there are benefits to booking SWA via the Chase Portal (you get RR points vs no points if you transfer) Im now of the opinion this is not worth it. 7, Jinrong Street, Xicheng District, Beijing 100033 Tel: +86 10 5931 8000 Fax: +86 10 5931 8010 Shanghai Branch 45th – 48th Floor, Shanghai Tower, No. Call #5: I call United and tell them my issue and how I would like to cancel my booking to get my credit back. Chase Sapphire Reserve Travel Credit. The agents were able to find flights that did not show up online in the portal. The Chase Sapphire Preferred card makes every purchase rewarding for you - including exclusive culinary events and travel perks. Advisors specializing in cruises are available Monday to Friday, 9 a. One of the best parts of booking flights through the Chase travel portal is that you will also earn airline miles and elite status credits when you actually take your flight. You can also check your status online since youre already a Chase customer as a Sapphire cardholder. Reach Chase Customer Service at 1-800-792-0001. One of the lauded benefits of ChatGPT is that it offers a new response every time. As a result, I only call those numbers when I want to talk to customer service--regardless of the card Im actually calling about. TSA PreCheck can be a useful program for those who travel frequently. Contact Chase Customer Service Reach Chase Customer Service at 1-800-792-0001. How to Use the Chase Travel Portal for Maximum Value. By mail: If you prefer to contact the Chase customer service by mail, the. Companies can never count on the bot to provide a. The Chase mobile app also makes it easy for Chase cardholders to keep track of purchases. +1 212 270 6000 For Chase Customer Service, please call +1 800 935 9935. This may include your name/names of passengers, flight and luggage options. Chase mobile app: You can also get in contact with them by using your Chase mobile app. If you cant find what youre looking for, you can use the text search function or one of our various contact options. Customer Service: 800-935-9935 Request or Reset a PIN: 800-297-4970 To Report a Lost or Stolen Card, Fraud, or Dispute a. The Chase credit card customer service phone number is (800) 432-3117. The agent tells me they can give me a full refund back to my original payment method. If the hurricane impacts you, please call us at 1-800-254-7713 or DM. By mail: You can also reach Chase Sapphire Preferred customer service via mail. In Finnish and Swedish: Mon-Fri 7 a. com Personal Banking Resource Center Tools to help you manage your Chase personal banking accounts Frequently asked questions Get answers to common questions about Chase personal banking. 10 Banks With the Best Customer Service. For reservation assistance in the U. I’ve seen people claim that this doesn’t happen, but I I have seen it firsthand myself several times. TSA PreCheck can be a useful program for those who travel frequently. If you’re not happy with the refund option you’ve received, try escalating the issue by contacting the Chase Ultimate Rewards® travel customer service phone number at 1-888-511-5326 or. Chase UR Travel booked my flights but didn’t pay for it. Call Chase Customer Service: 1-800-935-9935 Get support from Chase Accessibility Services We also accept operator relay calls. So I would always double check the pricing with Google Flights and if I still had questions then I would just call the Chase Travel Portal number at 1-866-418-8872. Sign in / Travel / chase. Ink Business Preferred Credit Card. It’s also the credit card issuing bank that ranks the highest in terms of customer satisfaction, according to J. Customers can easily reach Chase over its 24-hour phone line, via secure online messaging or by mail. Call Chase Customer Service: 1-800-935-9935 Get support from Chase Accessibility Services We also accept operator relay calls. Also, regardless of whether this is Chase or the hotel’s fault (unclear to me), if you’re going to have a premium card with an annual fee of $450, then your travel concierge better work on making the customer whole in situations like this. Then, call Chase Travel to rebook your travel. Chase Sapphire Reserve Card Benefits & Rewards. Chase Freedom Unlimited Customer Service>How To Contact Chase Freedom Unlimited Customer Service. Cons Of ChatGPT For Customer Experience. The relationship between Southwest Airlines and Chase is unique in that Chase is the actual issuer of the Rapid Rewards Credit Card. Phone: You can contact the Chase credit card customer service by calling (800) 432-3117. You can access the Chase travel portal through this link, by logging in with your Chase online account credentials. The Chase credit card customer service phone number is (800) 432-3117. Customer Service: 800-935-9935 Request or Reset a PIN: 800-297-4970 To Report a Lost or Stolen Card, Fraud, or Dispute a Charge: 866-564-2262 Verify Card: 800-432-3117 or the number listed on the activation sticker Chase Customer Service Alternate Methods of Contact Company Website: chase. Chase Reconsideration Line: Tips If Denied (Phone Number). Reach your fitness goals with Peloton and experience fitness so motivating that you’ll love it and stick with it. about your Chase account. To speak to a Chase Travel Specialist, call 1-866-418-8872. I have already had to call the Chase Travel customer service to book flights. To find out when your year begins, call Chase’s customer service hotline at 1-800-935-9935. Call us (602)-691-6006 Schedule a Meeting Blogs A Complete Guide To Call Flows April 01, 2021 In a perfect world, every customer interaction would be a unique and seamless experience where every problem and complaint is addressed quickly and accurately to the customer’s ultimate satisfaction. She offered to have me pay the difference, some additional $1300, which I declined. Connect with us on social media Tweet us @ChaseSupport Message us on Facebook or Instagram Please dont include account. When making any reservation through the Chase travel portal, you will be at the mercy of its own policies when it comes to changing or canceling a ticket. Id say as long as you can get good value from the CSP and CSR by transferring to travel partners (Southwest, United, Hyatt, etc), then theyre still good cards. Here is how to contact the Chase credit card customer service: Phone: You can contact the Chase credit card customer read full answer. Once youre approved, you may have access to shorter lines and other benefits, such as permission to leave your shoes on and your laptop in your bag when you pass through security. +1 212 270 6000 For Chase Customer Service, please call +1 800 935 9935. The Chase travel portal is an online booking platform for flights, hotels, rental cars, cruises, activities, and vacation rentals, similar to an Online Travel Agency (OTA). We are the official customer service team for Chase Bank US! We are here to help M-F 7AM-11PM ET & Sat/Sun 10AM-7PM ET. Call Chase Customer Service: 1-800-935-9935 Get support from Chase Accessibility Services We also accept operator relay calls. Using Chase Sapphire Reserve Trip Insurance to Cover Delay. If you have any questions or concerns about your travel notice, calling your credit card company is a good method to set the notification. Download your complete Guide to Benefits. Customer Service Customer Service Retrieve Hotel Bill Credit Card Authorization Form FAQs Reservations Existing Reservations Profile and Passwords Gift Certificates Payment and Cancellation Canceling / Changing an Online Reservation Best Rate Guarantee Contact Hyatt Additional Questions World of Hyatt FAQs Share Feedback. For Chase Customer Service, please call +1 800 935 9935. At a branch location: You can visit your local. If customers have questions about a call, text or email from the company, he said, don’t provide any personal info. For general inquiries regarding JPMorgan Chase & Co. To find out when your year begins, call Chase’s customer service hotline at 1-800-935-9935. Media Contacts Corporate & Investment Bank. “Our web-phone calls Chase over the Internet,” the Chase page explains. The next best way to talk to their customer support team ,. “Call the number on your debit or credit card and ask to speak to someone. Chase offers to pay for one night before they have to relocate due to no room at the hotel. Phone: You can contact the Chase credit card customer service by calling (800) 432-3117. The credit will only apply to travel-related purchases, including: Airlines. Call (844) 519-3595 to learn more about your business credit file Call (844) 519-3595 to learn more D&B Risk Analytics: AI-Powered Supplier Intelligence to Help Mitigate Risk. “Our web-phone calls Chase over the Internet,” the Chase page explains. Contact Us / Personal Banking / Chase. This process will get you in contact with a live Chase representative who should be able to answer your questions or direct you to the appropriate department. Chase Travel Portal Review: (Airlines, Hotels, Car Rentals. One of the lauded benefits of ChatGPT is that it offers a new response every time. Chase offers to pay for one night before they have to relocate due to no room at the hotel. The Guide to Chase Ultimate Rewards Travel Portal. visa appointment or for visa related questions. The credit will only apply to travel-related purchases, including: Airlines Buses, taxis,. The Chase reconsideration line is a special phone line you call that offers you a chance to persuade a Chase representative to overturn a rejection or denied credit card application. For customer service questions, call 1-800-935-9935. Call Chase customer service faster with GetHuman 800-935-9935 Customer service Current Wait: 22 mins (20m avg) Free: Skip Waiting on Hold Hours: 24 hours, 7 days; best time to call: 9:05am Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!. By mail: If you prefer to contact the Chase customer service by mail, the address is:. Chase customer into a scam. or other lines of business, please call +1 212 270 6000. Contact Us JPMorgan Chase Annual Report (Call 1-212-270-0589 to request a print version) Career Opportunities Dividends and Other Stockholder Inquiries Grant Guidelines Media Contacts For other questions about JPMorgan Chase, call 1-212-270-6000. Chase Sapphire Preferred ® Card U. Connect with us on social media Tweet us @ChaseSupport Message us on Facebook or Instagram Please dont include account numbers or personal information. 10 Best Banks for Customer Service. Let’s start with the price on Expedia: $987 on Expedia. By mail: You can also reach Chase Sapphire Preferred customer service via mail. Call 1-800-935-9935 Visit Find a location near you Download Get the Chase Mobile. So I call Chase Travel’s support number to book (because you can’t just plug in a voucher on their website, that would be too easy). But that creates an inconsistent customer service experience. The Chase reconsideration line is a special phone line you call that offers you a chance to persuade a Chase representative to overturn a rejection or denied credit card application. Chase online lets you manage your Chase accounts, view statements, monitor activity, pay bills or transfer funds securely from one central place. Online: To contact them online, log into your account and send secure messages. To speak to a Chase Travel Specialist, call 1-866-418-8872. Chase>TSA PreCheck Rules to Know Before You Go. The Chase portal price for the above example is $78 more. Contact USA Visa Application Centers in India. To those in the path of Hurricane Ida, stay safe. India Hours: 8:00 AM to 5:00 PM Monday through Friday. Note this is higher than the $946 price booking direct with Air Canada. Additional phone numbers for Chase customers include the following: Auto loans: 800-336-6675 Auto leases: 800-227-5151 Dispute debit card charges: 866-564-2262 Mortgages: 800-848-9136 Financial hardship assistance for mortgage customers: 800-848-9380 Customer service in Spanish for mortgage customers: 855-280-4198. Shop Peloton Bikes, Tread, Guide and the new Row. Over the phone: You can contact Chase Sapphire Preferred customer service by phone, at (800) 493-3319. Chase Travel is a whole different animal though, since its just contracted to Expedia. com Access premium perks and exclusive offers when you travel with Chase Benefits when you book Discover millions of journeys including flights, hotels and enriching adventures across the globe. If the storm creates hardship for you, please DM us or call us at 1-800-254-7713 about your Chase account. Call 1-800-935-9935 Visit Find a location near you Download. TSA PreCheck can be a useful program for those who travel frequently. Step 3: Scroll all the way down on the menu until you see Travel under More Settings. Get reimbursed for up to $300 in travel purchases you make with your Sapphire Reserve card 1 each year. No More Waiting on Hold: Instead Have a Robot Call For You. Over the phone: You can contact Chase Sapphire Preferred customer service by phone, at (800) 493-3319. When making any reservation through the Chase travel portal, you will be at the mercy of its own policies when it comes to changing or canceling a ticket. Chase Sapphire Preferred ® Card U. Each year, your first $300 in travel purchases will not earn rewards points. com/_ylt=AwrNOa_oiVhkAPQDpYdXNyoA;_ylu=Y29sbwNiZjEEcG9zAzMEdnRpZAMEc2VjA3Ny/RV=2/RE=1683552873/RO=10/RU=https%3a%2f%2fupgradedpoints. By opting for credit cards with the best customer service, you can get your issues or questions addressed right away. Morgan Tower, Off CST Road, Kalina, Santacruz East, Mumbai 400098, India. The Chase Sapphire Reserve is a premium travel credit card that costs $550 per year but comes with perks like a free $300 in travel credits, complimentary Lyft Pink membership for a year, and. Call 1-800-935-9935 Visit Find a location near you Download Get the Chase Mobile. Over the phone: You can contact Chase Sapphire Preferred customer service by phone, at (800) 493-3319. The automated phone number to check your Chase credit card application status is: 1-888-338-2586. Among the common customer complaints are not being able to get answers to simple questions and having to repeat themselves. Image Credit: Chase. Choose “Travel” or “Redeem for Travel” from the menu at the top. Call Center: Phone: +91-120-484-4644 or +91-40-4625-8222. com Online Order Need to return your Costco. If you’re not happy with the refund option you’ve received, try escalating the issue by contacting the Chase Ultimate Rewards® travel customer service phone number at 1-888-511-5326 or. Now let’s check the Chase portal: Same flights, $78 higher price. The phone number is 1 (800) 453-9719 and the hours of operation are usually: 7am to 10pm EST Monday through Friday 8am to 1pm EST Saturday 9am to 9pm EST on Sunday. Chase banks customer service is decent IMO. Tel: 02 203 5000 press 1 to contact the consular or call 02 572 8442. Additional phone numbers for Chase customers include the following: Auto loans: 800-336-6675 Auto leases: 800-227-5151 Dispute debit card charges: 866-564-2262 Mortgages: 800-848-9136 Financial hardship assistance for mortgage customers: 800-848-9380 Customer service in Spanish for mortgage customers: 855-280-4198.